Refund Policy

Refund Policy - the basics

At FrostedLinks, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds:

Refunds are available within 14 days of receiving your order.
Items must be returned in unused, unworn, and original condition, including original packaging.
Personalized or custom jewelry is not eligible for refunds unless it is damaged or defective.

2. How to Request a Refund:

Contact us at support@frostedlinks.com with your order number and reason for the return.
Our team will provide instructions on how to return your item.

3.. Refund Process:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–7 business days.
Shipping costs are non-refundable.

4.. Exchanges:

If you want to exchange an item, contact us at support@frostedlinks.com. We will guide you through the exchange process.

5.. Damaged or Defective Items:

If your jewelry arrives damaged or defective, contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund.

6. Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or damaged.

If you have any questions about returns or refunds, email us at support@frostedlinks.com.